Cancellation, Rescheduling and No Show Policy

At Footpoint Podiatry we have a cancellation / rescheduling policy because we respect that your time is valuable and we appreciate that you understand ours is too.

Footpoint Podiatry is committed to providing the highest quality care and achieving the best possible treatment outcomes for our patients.

Your appointment is reserved just for you.

We ensure that every appointment is confirmed, so you are well aware of the time that you are required at the clinic. A reminder text message is sent to you the day before you appointment, giving you 24 hours notice.

A late cancellation and rescheduling, or missed visit leaves a gap in our podiatrist’s schedule that could have been filled by another patient on the waitlist for an appointment.

We require 24 hours notice to be given for an appointment cancellation or rescheduling.

By giving us one (1) days’ notice, you will allow us to offer your appointment time to another patient on our waiting list.

If you are running late, the clinic reserves the right to shorten your treatment time to ensure that our Podiatrists are not late for their next following patient.

All appointments cancelled and rescheduled on the day of the appointment and no-show appointments will incur a full appointment fee. This includes all appointment types including NDIS appointments.

We believe this is a fair approach, providing you with every opportunity to ensure you are aware of our policy.

How We Process the Payment

  • We will send you an invoice via email or post to be paid.
  • This payment can be made via credit card over the phone, bank transfer or in person.
  • We will not be able to make any future appointments until the outstanding amount is paid.
  • In cases of multiple missed appointments, you will be asked to pay for your appointment in advance.